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Re: My AmigaOne X5000 twins - I need some help and advice.
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@Magic

It goes without a question that for a $2500 product, the dealer service must be top notch. Holiday time or not, there's no excuse for what your dealer is doing to you: the company is simply being dishonest. I strongly suggest that you contact your bank and try to get your money back. And if the dealer keeps playing dead, contact the respective local business authorities and file a written complaint with them.

The price of OS4 hardware is very high, considering the alternatives available today. People can live with such high prices only if they can rest assured that should something happen to their expensive machine, it will be repaired (or replaced under acceptable conditions). This includes in-warranty as well as post-warranty service. Otherwise no-one with a sane mind will invest in such a product, and the OS4 userbase will continue to diminish.

Putting various pieces together, I believe that the problem is wider and not associated with just one particular dealer. I'm beginning to suspect that no hardware repairs programme for AmigaOne machines actually exists. I'll be happy to be proven wrong, but I personally haven't heard of anyone who actually got their machine repaired when it malfunctioned. But I have heard, instead, several stories of people who were told (in the better case) that no repair was possible, or (worse) received similar treatment to what Magic is describing.

I find this extremely disturbing. We have been repeatedly hinted that the biggest threat to the future of AmigaOS4 is Hyperion and the seemingly never-ending law suit(s). I no longer think the situation is so clear-cut.

"Houston, we have a hardware problem!"

The Rear Window blog

AmigaOne X5000 @ 2GHz / 4GB RAM / Radeon RX 560 / ESI Juli@ / AmigaOS 4.1 Final Edition
SAM440ep-flex @ 667MHz / 1GB RAM / Radeon 9250 / AmigaOS 4.1 Final Edition
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Re: My AmigaOne X5000 twins - I need some help and advice.
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Does everyone on here have a backup of the X5000 sd card? I realise that I do not.

Let's say something goes wrong, where do I download the image?

If liberty means anything at all, it means the right to tell people what they do not want to hear.
George Orwell.
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Re: My AmigaOne X5000 twins - I need some help and advice.
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@Magic

Quote:
The normal 2 LEDs are lit on the motherboard but that is all the system does now. No serial port data at all and I know my set-up works fine. The fans won't spin-up and the optical drive no longer initializes. There is no response to pressing the power button whatsoever. I did try swapping the power supply with a brand new Corsair RM750 that made no difference.

I managed to find my copy of the manual. If the two LEDs you speak of are the SB-PWR (standby power, green) and STANDBY (red), then that's the correct state when it's off. As with your X5000/20, the following LEDs should come on after pressing the on button:
- PLAT (platform voltage power good)
- C-A (CPU core A power voltage good)
- C-B (CPU code B power voltage good)
- DDR3 (DDR 3 voltages good)
- IO (IO voltages power good)

If that doesn't happen, then power to the CPU & other parts aren't being switched on. This means there's a problem with the power controller (or whatever it's called) that's supposed to power up the board when you push the button.** The sd-card containing the ROM may be perfectly fine; it'll never be read if the CPU never gets power.

Fault-finding beyond this point isn't what you'd expect the average user to do. It really should be looked at by a technician.

I'm a bit shocked that they still haven't helped you get it fixed yet.

Hans


** Or, there's a small chance that the power switch or cable is broken/disconnected, which I highly doubt but is always worth checking.

http://hdrlab.org.nz/ - Amiga OS 4 projects, programming articles and more.
https://keasigmadelta.com/ - more of my work
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Re: My AmigaOne X5000 twins - I need some help and advice.
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@rjd324

Quote:
Does everyone on here have a backup of the X5000 sd card? I realise that I do not.

I do, but it's a beta version so I can't share it. The latest release should be obtained from A-EON directly.

Hans

http://hdrlab.org.nz/ - Amiga OS 4 projects, programming articles and more.
https://keasigmadelta.com/ - more of my work
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Re: My AmigaOne X5000 twins - I need some help and advice.
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@Hans

It is not the power switch as this too has been tested.

@All
I did send another message to Amedia-Computer asking them to read these forum posts and too catch up on what has been done so far.

Someone should hot-shot another motherboard out to me to resolve this, just about any other manufacturer or reseller would do that. I know the production run allows some extra boards for in warranty repairs/replacement.

Unless I here back from them I'll be opening a case with my bank on 8-15 to reverse the charges. The original purchase was over 2 months ago now. So far between these 2 systems I am in for over $5000.00. You know what they say, "A fool and is money are soon parted"

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Re: My AmigaOne X5000 twins - I need some help and advice.
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Can the x5000 sd card image be downloaded anywhere?

If liberty means anything at all, it means the right to tell people what they do not want to hear.
George Orwell.
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Re: My AmigaOne X5000 twins - I need some help and advice.
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I have access to both the Hyperion and A-eon download areas and the file is not there. I have asked Amedia for the file and so far they have ignored my emails.

Beware before spending thousands of dollars on one of these motherboards as there doesn't seem to be any after sales support. I am beginning to think this is an old 2016 board that someone had put away.

P 5040
MCU 2.5
CPLD 2.2.1.0
Serial # xxx00097

[EDIT] I can confirm that the DDR3 RAM is good, it tests fine in another machine. The 2032 coin cell battery voltage is 3.31 volts per my Fluke.

Amedias advice from the beginning was to use my brand new working 5020 machine as a parts swap mule to get the 5040 working. I refused.


Edited by Magic on 2022/8/14 23:48:21
Edited by Magic on 2022/8/14 23:48:55
Edited by Magic on 2022/8/15 1:45:30
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Re: My AmigaOne X5000 twins - I need some help and advice.
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@Magic

Quote:
It is not the power switch as this too has been tested.

As expected. That's as close as you can get to confirming that it's the auxiliary MCU that's responsible for powering up (and down) the board. There is a way to debug that further, but doing it yourself might void the warranty (and you need the right serial adaptor to plug into its debug port).

@Amedia
Come on guys, you have a customer that needs support. I don't see any sign on your website that you've gone on an off-grid vacation or something.

@rjd324
The status LEDs say that the CPU isn't even switching on, so reflashing the sdcard is highly unlikely to do anything. As I said earlier, ask A-EON directly if you need the ROM.

Hans

http://hdrlab.org.nz/ - Amiga OS 4 projects, programming articles and more.
https://keasigmadelta.com/ - more of my work
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Re: My AmigaOne X5000 twins - I need some help and advice.
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@MagicQuote:
Beware before spending thousands of dollars on one of these motherboards as there doesn't seem to be any after sales support. I am beginning to think this is an old 2016 board that someone had put away.

P 5040
MCU 2.5
CPLD 2.2.1.0
Serial # xxx00097


Those parameters are identical to the Beta boards, as well as the revision (2.2) and the UBoot version (molsen-2018-10-05). Amedia confirmed a few days ago that there has not been a new production run for the quadcore Cyrus but these "new" boards were produced already some years ago, but they should be unused and not refurbished.

An educated guess: A-Eon made originally a production run of at least a hundred boards (the serial numbers suggest that), primarily for testing purposes. A part of them were delivered to Beta testers, the rest of them stored as a reserve. Now when the dualcore bords are outsold, they decided to distribute these boards they still have left.

What comes to Amedia, I guess they are currently on vacation and do not read their email... It is the same with Relec, I got yesterday confrimation from their former director.

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Re: My AmigaOne X5000 twins - I need some help and advice.
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Amedia did reach out and contact me yesterday. They asked for another high resolution picture of the motherboard. I have already sent multiple pictures and a video. They have not yet offered a resolution yet.

My guess is that there isn't another isn't another 5040 motherboard to send out to me.

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Re: My AmigaOne X5000 twins - I need some help and advice.
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@All
I did create a new Uboot SD card and as expected the machine isn't even powering up. The fault lies somewhere on the motherboard. I am open to suggestions, what should I do next?

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Re: My AmigaOne X5000 twins - I need some help and advice.
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@Magic

Quote:
I am open to suggestions, what should I do next?

Keep bugging your dealer until they realize they either grow up and start acting professional, or pack up their business and go.

The Rear Window blog

AmigaOne X5000 @ 2GHz / 4GB RAM / Radeon RX 560 / ESI Juli@ / AmigaOS 4.1 Final Edition
SAM440ep-flex @ 667MHz / 1GB RAM / Radeon 9250 / AmigaOS 4.1 Final Edition
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Re: My AmigaOne X5000 twins - I need some help and advice.
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I sent out another firm request to Amedia for them to expedite shipping out a replacement 5040 motherboard.

I have never heard of any one person getting a board back from repair, some even waiting years.

Starting to get a bit disturbed...


Edited by Magic on 2022/8/22 2:33:51
Edited by Magic on 2022/8/22 14:10:04
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Re: My AmigaOne X5000 twins - I need some help and advice.
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I have had similar problems with Amedia I purchased a new board in January which would not display even the boot animation so I contacted them and after many photos sent and even buying new ram and another video card with no results I sent the board back to them at my expense only to be told it would be sent to A-Eon for repair. I have sent two emails since with no reply woeful support
So I Saved up again and bought another board from Amigakit and guess what exactly the same problem as the previous board from Amedia. Stupid me I have the day off this Friday and will try to get it working again to say I'm unhappy is an understatement I've never had problems like this before anyway I'll try again but I'm not getting my hopes up.
cheers

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Re: My AmigaOne X5000 twins - I need some help and advice.
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I have had similar problems with Amedia I purchased a new board in January which would not display even the boot animation so I contacted them and after many photos sent and even buying new ram and another video card with no results I sent the board back to them at my expense only to be told it would be sent to A-Eon for repair. I have sent two emails since with no reply woeful support
So I Saved up again and bought another board from Amigakit and guess what exactly the same problem as the previous board from Amedia. Stupid me I have the day off this Friday and will try to get it working again to say I'm unhappy is an understatement I've never had problems like this before anyway I'll try again but I'm not getting my hopes up.
cheers

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Re: My AmigaOne X5000 twins - I need some help and advice.
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@bigmac

Sounds unusual for a newly received motherboard from Amigakit.
They are supposed to run each board hard for some days before shipping .

Sam460ex : Radeon Rx550 Single slot Video Card : SIL3112 SATA card
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Re: My AmigaOne X5000 twins - I need some help and advice.
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@Bigmac
If 2 different motherboards which you got from different dealers acts the same, my bet is not motherboards, but something else (everything which you have connected to motherboard, case itself and PSU included).

If you have a little bit expirience with hardware and stuff, imho better to build it on the table first : i.e. motherboard on table, then just PSU , and FAN on CPU + RAM for basic boot.

Then, if FAN spins, you can start from serial debugging first. You build nullmodem cable, use some terminal (PC with putty and serial-to-usb adapter), and see if motherboard throw anything on serial. That will be a start to see wtf happens.

If nothing, then, you will be in needs to build another cable, called MCU cable, which is more lowlevel for x5k , and you can see more low level things so to know what errors are (if any).

By all this, you will know yourself what wrong (if anytihng, because 2 boards act the same tells) without needs to send it to anyone for no reasson.

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Re: My AmigaOne X5000 twins - I need some help and advice.
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@kas1e

Quote:
If 2 different motherboards which you got from different dealers acts the same

Unless it's the same board

The Rear Window blog

AmigaOne X5000 @ 2GHz / 4GB RAM / Radeon RX 560 / ESI Juli@ / AmigaOS 4.1 Final Edition
SAM440ep-flex @ 667MHz / 1GB RAM / Radeon 9250 / AmigaOS 4.1 Final Edition
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Re: My AmigaOne X5000 twins - I need some help and advice.
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@kas1e Hi! thanks for your reply I ran the latest board on the bench taking all anti static precautions maybe it is me which I doubt anyway I will try again on thursday when I'm off work hopefully a positive result.
cheers

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Re: My AmigaOne X5000 twins - I need some help and advice.
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I did receive a reply from Laurent at Amedia-Computer. He wants me to send the non functioning 5040 motherboard and Radeon RX 550 for more advance testing - providing NO security for me while it is in their possession. They say [Quote]
________________________________________________________________
Before we can send you one replacement board, we must receive yours before, this is the official way for ALL customers for ALL shops in the world.

Please send us your motherboard to our shop in France and we’ll send you again a replacement when it arrives.

As for ALL customers in ALL shops in the world, process is :
- Returning the products to the reseller (we’re the reseller),
- The reseller has to test it (we’re obliged to do it since we have some directives from A-Eon directly),
- According to our tests, we send another product.
________________________________________________________________
And yes, there is still stock on these motherboards, there are not out of stock at all. To me that 5040 motherboard is worth the entire $3,128.99 that I paid for the system as the generic PC case and other ancillary parts are worthless without that 5040 motherboard.

Keeping in mind that I bought 2 almost identical systems from them. The first machine that I purchased in May 2022 is a 5020 in a Fractal case and it has been totally perfect since the first startup. I purchased this second 5040 system only a month later. The longest it has ever run was for a few hours on 1 day. Both systems were Terribly packed with old recycled shipping materials. The outer box and some of the contents were destroyed in shipping the 5040. I know the 5040 took quite a pounding from FedEx, at least enough to destroy the Radeon RX 550 graphics card.

The problem that I have with the "As for ALL customers in ALL shops in the world," statement is that this transaction is like NO Other sale in the World. A $2800.00 motherboard with stock numbering less than 100 units world wide (my assumption only) with NO other options for service or repair.

I am really having a hard time sending this board back to France - my only option - as my 'Spidey Senses' say I'll never see it or anything again. It is too late to dispute the sale with my bank, I checked. What would you do? Would you send out your motherboard with only a promise that it will return someday?

[EDIT] I have a suspicion that this is an OLD NOS motherboard circa 2016? Is this true or has there been a more recent run of the 5040? I would not agreed to purchasing 6 year old NOS motherboard for a platinum price had I been aware that it was storage for years. Is there any way to determine the production date of the motherboard?

According to kas1e above ^^^^ this is exactly where I'm at right now. I've been building and working on all types of PC's since my 8088 XT so I am capable of more than the average user.
Quote
________________________________________________________________
If nothing, then, you will be in needs to build another cable, called MCU cable, which is more lowlevel for x5k , and you can see more low level things so to know what errors are (if any).
________________________________________________________________


Edited by Magic on 2022/8/24 5:25:12
Edited by Magic on 2022/8/24 5:27:43
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